We at ThrillerContacts.com are committed to the satisfaction of you the customer. It is very important to us that you are 100% satisfied with your purchase. If our product does not meet your expectations upon arrival, please return your unopened merchandise within 14 days for a refund.
Your credit card or PayPal account will be credited for the price of the product and any taxes, excluding shipping costs once your return has been processed.
If the return is due to a manufacturing error, we will send you a replacement for the item and the return shipping via USPS Ground or the equivalent cost of USPS Ground shipping will be refunded. If you received the wrong item, we will send you the correct item and the shipping fee will be waived.
In order to return a product to us, please send an e-mail to thrillercontacts@gmail.com. Please include your name and invoice number in order for us to be able to process this return. Your card will be credited once we have received and processed your return. The time it takes for a credit to appear on your records depends on your credit card company. Please allow one to two billing cycles for the refund to appear on your statement. Item(s) must be unopened with all seals still intact. We suggest that all items be returned to us by a shipping method in which you can get a tracking or delivery confirmation number. If we do not receive a return (or it does not show up in our records as having been received), we cannot issue a credit without a proof of delivery.
